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Frequently Asked Questions

Our cancellation policy

ABC Therapy acknowledges that NDIS considers a cancellation “short notice” if the Participant cancels the service with less than 7 days notice before the support is due to take place. Whilst we recognise that these are the guidelines outlined in the current pricing arrangements, ABC Therapy understand that this is not always possible and as a courtesy have adapted our cancellation policy.

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Where possible, a minimum of at least 24 hours is requested to cancel planned sessions. If you need to cancel, please call or text the Therapist to advise them of the cancellation. Cancellations that occur within 1 business day (24 hours) of the scheduled session will be charged at the full rate, as per the NDIS price guide.

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For private clients: You will not be charged for the first time you cancel an appointment. Additional cancellations that occur after 4pm the previous business day will be charged at 50% of the full rate.

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If cancellations exceed 6 hours, a meeting will occur to discuss this and future service arrangements. As an organisation, ABC Therapy reserves the right to discontinue services to participants who repeatedly miss or cancel scheduled appointments.

Travel charges

The travel charges outlined below are consistent with the NDIS price guide for Western Australia and is based off the Modified Monash Model (MMM) used by the NDIS to determine travel costs in accordance to geographical locations of services received.  For further information on the MMM, including a map, please refer to the Department of Health’s Doctor Connect website.

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The maximum amount of travel that can be claimed for a single trip is 30minutes and therefore if the travel exceeds this amount, you as the participant will not be charged more then this amount. The amount charged for travel will vary depending on the location where services take place e.g. home, school or community locations.

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Travel is calculated in minutes from the ABC Therapy office (989 Albany Highway) to the location of service.

Session times

Our therapy sessions usually run for 45 minutes, with 15 minutes after each appointment required for therapist planning and documentation time - this is to ensure that we tailor our intervention specifically to our clients to help them reach their goals.

Invoices and Payments

Invoices will be sent to the participant or plan manager within 2 weeks of services being received. From the date of the invoice, payment is required within 14 days (2 weeks).

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Invoices are paid via direct deposit to the details provided on the invoice. If any concerns about the invoice are identified, these are to be raised within 7 days of the invoice being received. Please email admin@abctherapy.com.au

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If payment is not received within the given timeframe, a reminder will be issued by ABC Therapy. Following this, sessions will remain on hold and further services suspended until payment is received.

If you’d like more information, get in touch today!

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